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Booking info

These terms and conditions were last updated on January 1st 2013. These conditions apply to all bookings and transactions made after this date.

CANCELLATION or TRANSFER of BOOKING by XPLORE BRITAIN: We have never cancelled any pre-booked holiday with us. In the unlikely event that we have to make changes to a holiday, we will always provide the new service at an equal or greater value, and inform you of the change as quickly as we are able.

CANCELLATION or TRANSFER of BOOKING by a CLIENT

REVIEW YOUR TRIP CANCELLATION POLICY AT THE TIME OF MAKING THE ORIGINAL BOOKING. This policy must be purchased by yourself and its value should include your complete holiday payments before, during and after your activity holiday with Xplore Britain. We will presume that if you select not to take out trip cancellation insurance then you accept that you may be considerably out-of-pocket if you do cancel the Xplore Britain trip at a later stage.

Our independent inn to inn tours are quite complicated and time consuming to put together (and cancel if required). Each accommodation along the route will charge us the first nights bed & breakfast rate, whether you turn up or not; any additional nights booked with them may only be refunded if they can re-let the rooms. When we have mailed the complete tour package to you, all payments have been made and all of our services which you have requested have been provided. There is no refund payable by us after this tour package mailing date.

Any cancellation or change of existing booking must be made in writing and is effective from the date received at our office.

All your payments to Xplore Britain up to the start of the tour are used to pay deposits and final payments at all the places you stay at and for services required along the route and for our own services and overheads initiating your booking request. If you cancel your tour, for whatever reason, only some of this may be refunded by suppliers. I will refund payments that are returned to me, but this may take a few weeks to receive. I believe it is also reasonable for me to charge for any bank charges, printing and telephone calls made on the original booking and the cancellation request.

Any refund will always be made in Pounds Sterling either by a sterling cheque or by PayPal. Please be aware that in both cases if you transfer the payment into another currency account, your bank or PayPal will make charges (in the same way that if you paid for your holiday to us in any currency other than sterling we will have paid charges). We strongly recommend that at the time of booking, you take out holiday insurance. The policy should cover the possibility of you having to cancel or change the dates of your trip with Xplore Britain.

View Travel and Medical Insurance options

Some of the guided tours will only operate if sufficient people have booked by a certain date. We will keep you in touch. You are advised to make sure your cancellation travel policy will cover you for any pre-paid expenses. We will do our best to find a suitable alternative, but this is not always available.

Booking a Holiday

The balance of your holiday must reach us 2 months before the start of the holiday; otherwise we cannot guarantee to hold your booking. Where a booking is made less than 2 months before the start day of the tour, the full amount is payable at the time of booking.

Payment for our tours can also be made by personal cheque and made payable to "Xplore Britain". The check should be in your own currency UNLESS you have obtained a bankers draft. Please note. Unless we have received full payment, in sufficient time to verify the funds, your tour is NOT confirmed.

Package Tour Regulations In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992 Act" all monetary payments made to us for your holiday are held in a Clients Trust Account. This money is not available to Xplore Britain until the completion of your holiday, your cancellation or your written authorisation before the tour completion date.

Upon receipt of your booking we will reply with confirmation and the trip information sheet, usually within 7 days.

We strongly suggest taking out travel insurance at the time of booking. To be valid this must usually be made within 14 days of sending the deposit.

For USA residents, we suggest clicking on the Insurance Link on the left-hand panel or go to the following page Travel Insurance for a quotation.

For UK and Ireland residents, we suggest the following site for travel insurance.

Booking a holiday from Overseas

We accept direct bookings from overseas, or from a Travel Agent. If you wish to settle your payments in your own currency please check with us first.

Complaints

We receive very few complaints. However should you have cause for dissatisfaction while you are on holiday please tell the accommodation immediately and us as soon as possible so that we can attempt to resolve the problem quickly.

What is included in the tour price?

The tour price includes value-added tax (VAT) at 20% where applicable. This is not refundable, because the VAT is for a service used within the EEC. On the Independent Tours: Accommodation with breakfast is included on all tours.

Overmarked cycling maps. Route description package (which may be a guidebook and/or printed notes). Moving of luggage (where applicable) between overnight accommodations.

If you have requested and paid for it, dinner and a packed lunch will also be provided.

If you require money for public transport, which is not pre-paid, you will be advised of this on your joining instructions.

You will require pocket money for your own drinks, souvenirs and telephone calls.

Linking Tours

If you are considering taking two or more tours, it is possible to travel between most tours by public transport in a day.

However we recommend that you do not attempt to journey to either ends of the country or to another country in a single day.

Group Tours

We often arrange activity tours for private parties and tour operators. Let us have details of your requirements.

Because of fire regulations please note the guesthouse accommodation we use on the Independent tours are generally limited to 4 people.

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Hi Richard,
I just wanted to let you know that we are back home and enjoyed ourtrip very much! Phillip was quite nice and took good care of us-He was on the downhill side of the Moorfoot Hills and it was a treat to see a friendly face. 
We saw him early on the last transfer day because he was getting an early start home as his wife went into the hospital-I hope she is well, please send him our regards.

I also want to let you know how much we enjoyed our stay at Duncan House-the room was so lovely and Jeff was an outstanding host. I was extremely impressed with the extra effort he put into making our stay comfortable.

My husband had never done a cycle tour before, and he is sold-we will definitely travel that way again and he is already talking about the Highlands!

If you want more of a review or would like me to post one on a website, please let me know, Thanks for making all the arrangements for us,
Karen and Eli, Leyons, Colarado, USA. 

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Karen & Eli
Coast & Castles